Shipping policy

 

Free Shipping is included for orders above Rs 999/-

All COD (Cash on Delivery) orders will go through a verification process. Only verified address orders will be shipped.

Order Verification Time: 1-2 day

Processing Time: 1-3 day

Shipping Transit Time: 5-7 days

We ship via different shipping partners. You can receive your order within 5-10 days maximum. You will be notified if any delay happens.

  • Shipping:
    • Shipping Time: Orders are usually processed and shipped within 48 hours. 
    • Shipping Charges: We offer free shipping on all orders over Rs. 999/-. Please note that we do not offer free shipping on international orders and returns.
    • Tracking: You will receive tracking details over WhatsApp, email and SMS, once the order is shipped.
    • Return Process: You can initiate a return request from our website. Alternatively, you can reach out to our Customer Support team, and they’ll guide you through the process. Once you have booked the return request, we request you to be available for the reverse pick-up, and we request you to answer calls from the delivery partner. In the absence of your availability or inability to answer the calls, the delivery partner may, at their discretion, cancel the reverse pick-up. In all such cases, the process will have to be re-initiated again, and the overall timeline will increase.
    • Further, please note that while most pin codes are forward and reverse serviceable, in rare cases, some pin codes may only be forward serviceable and not reverse serviceable. In all such cases, we may request you to return the product via an alternate courier service, such as India Post and reimburse all reasonable shipping costs (up to Rs 70) incurred by you for processing such returns.
    • In case the charges exceed Rs. 70, all charges (return shipping, duties, taxes, fees, etc.) in excess of Rs. 70 will be adjusted against the customer's refund. In case of non-serviceable pin codes, the customer is responsible for returning the product to our warehouse and will receive Rs.70 towards shipping charges with their refund.
    • In the unlikely event that you receive an empty parcel or a missing product, we would request you to reach out to our customer support team for assistance within 48 hours of the package being delivered. We will be requiring a 360-degree unpacking video of the parcel for us to process the request further. Please note that insufficient evidence or visible signs of tampering with the packet may result in your claim not being honoured. In all such cases, the brand reserves the right to take the final decision.
    • For more detailed TnCs, please refer to our Terms of Service page: https://www.giva.co/pages/terms-of-service